Refund policy

At Eyeamsassy, your satisfaction is our priority. We’ve created a clear and transparent return and refund policy to ensure a seamless shopping experience. Please read the details carefully to understand your rights and responsibilities.

Return Policy: 7 Days After Delivery

We accept returns within 7 days of the delivery date. To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and free from any damage.
  • It must be returned in the original packaging, including all accessories, tags, or inserts.
  • Proof of purchase, such as the order confirmation email or packing slip, must be included.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gifted items.
  • Items that have been used, washed, or altered.

Return Shipping Costs

  1. If the product is damaged or defective:

    • Eyeamsassy will cover the return shipping cost.
    • A replacement product will be shipped to you at no additional shipping charge.

  2. If the product is fine but the customer has changed their mind:

    • The customer will bear the return shipping cost.
    • We recommend using a trackable shipping service to ensure safe delivery.

How to Initiate a Return

  1. Contact Us: Before returning any items, please contact our return team at info@eyeamsassy.com to initiate the return process.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  3. Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
  4. Include RA Number: Clearly write the provided RA number on the outside of the package.
  5. Return Shipping: You are responsible for the cost of return shipping if you have changed your mind, if you got a damaged product then we will cover the return shipping cost. We recommend using a trackable shipping service to ensure that your return is received.

Refund Policy

  1. Refund Process:

    • Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
    • Refunds will be issued to your original payment method within 10 business days if approved.

  2. Refund Exclusions:

    • Original shipping fees from your order are non-refundable unless the return is due to a damaged or defective product.

  3. Rejected Refunds:

    • If the returned item does not meet our conditions (e.g., used, missing parts, or damaged by the customer), the refund request will be denied. The customer will have the option to have the item shipped back at their expense.

Exchange Policy: 7 Days After Delivery

We offer exchanges within 7 days of the delivery date. The following conditions apply:

  1. The customer is responsible for:

    • The return shipping cost for the original item.
    • The actual shipping cost for sending the new product.

  2. How to Request an Exchange:

    • Email us at info@eyeamsassy.com with your order number and details of the product you wish to exchange.
    • Follow the return process for the original item. Once the return is received and approved, we will ship the new product upon payment of the shipping fee.

Damaged or Defective Items

If your product arrives damaged or defective, notify us immediately at info@eyeamsassy.com. Please provide:

  • Photos of the damaged product and packaging.
  • Your order number and a brief description of the issue.

Resolution Process:

  • We will cover the return shipping cost.
  • A replacement product will be sent at no additional shipping charge.

Restocking Fee

We do not charge any restocking fees for returns or exchanges.

Additional Information

  1. Late Returns:

    • Returns initiated after the 7-day return window will not be accepted unless approved by our customer service team.

  2. Refund Timeline:

    • Refunds are processed within 10 business days after the returned item is received and inspected.

  3. Exchange Timeline:

    • Exchanges must be requested within 7 days of delivery.

  4. Original Payment Refunds Only:

    • Refunds will only be issued to the original payment method used during checkout.

  5. Delivery Delays:

    • Refunds or exchanges may take longer during peak shopping seasons or public holidays.

  6. International Orders (if applicable in the future):

    • Return shipping for international orders must be paid by the customer, and customs duties or taxes are non-refundable.

Contact Us

If you have any questions or concerns about our return and refund policy, please reach out to us: